Delivery & returns

Effective from 12 October 2026

Delivery

Delivery method: parcel machine in Estonia. The delivery cost and time are shown in the cart before you send the order request. Production usually takes 7–10 working days from mockup approval and receipt of payment.

Can I return products?

Every Threadzy product is embroidered with your own design, so it is personalised and a consumer has no 14-day right of withdrawal when buying it. We tell you this before you send the order request.

Until you have approved the mockup and stitching has started, you can cancel the order free of charge; if you have already paid, we refund the amount in full.

If something is wrong

If the goods are faulty, wrong or do not match the approved mockup, write to kontakt@threadzy.eu (order number, description, photo). We repair, remake or resolve it in another way provided by law. See also "Claims and warranty" in the terms of sale. For faulty goods we cover the return cost.

Withdrawal (where a right of withdrawal exists)

If your contract covers goods that are not personalised, you may withdraw within 14 days from receiving the goods without giving a reason. Send a clear statement to kontakt@threadzy.eu. The consumer pays the return cost. We refund what you paid, including the original delivery cost, within 14 days of receiving your statement.

Model withdrawal form (complete and send it to us if you want to withdraw):

To: THREADZY OÜ, Kitse 26, 80031 Pärnu, email: kontakt@threadzy.eu

I hereby give notice that I withdraw from my contract of sale of the following goods: ........

Ordered on / received on: ........

Name of consumer: ........

Address of consumer: ........

Date: ........

Signature of consumer (only if notified on paper): ........

Dispute resolution

If we cannot agree, you can turn to the Consumer Disputes Committee (ttja.ee). It resolves contract disputes worth €30 or more and the proceedings are free for both parties.